Non-Refundable Policy
Thank you for choosing Zoe&Co Studio1emporio . We are committed to delivering high-quality services and ensuring client satisfaction. Please note the following policy regarding payments and refunds:
- Advance Payments and Booking Fees
All advance payments, booking fees, or retainers made to secure our services are non-refundable. These payments cover administrative costs, resource allocation, and time dedicated in advance to your project.
- Service-Based Nature
Due to the customized and time-sensitive nature of our services, payments made toward work already initiated or completed are non-refundable. This includes, but is not limited to, planning, consultation, content creation, design, strategy development, or any portion of a service that has been delivered or scheduled.
- Cancellations and Rescheduling
Clients may request to reschedule services with reasonable notice. However, cancellations do not entitle the client to a refund. We encourage open communication so we can accommodate changes wherever possible.
- Policy Acknowledgement
By engaging our services, you acknowledge and agree to the terms of this non-refundable policy. This ensures clarity and protects the interests of both parties.
If you have any questions about this policy or need clarification before proceeding, please feel free to contact us.